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Sales Tax, Duties, Tariffs, Customs
TheAceofClubs.com is only required to collect sales tax for orders that are purchased and shipped within the State of California. The sales tax rate is the amount required by the County of Riverside. The current rate is 8.75%. Sales tax can be waived if you are able to send us a copy of your valid California sellers permit.  All custom golf club orders and golf equipment and supplies that are purchased and shipped to an address outside of the State of California USA will be free from sales tax whether the purchasing party is within the USA or any other country.


Flat Rate Shipping
The Ace of Clubs Custom Golf offers a current flat rate shipping cost of $9.95 for any single club purchase anywhere in the mainland United States. Additional charges will apply for larger orders or for shipments to Alaska and Hawaii or any international orders. If shipment is to a residence that is in a suburban area where usual shipping rates do not apply due to shipping company surcharges, the flat rate shipping fee may not apply and the surcharge may be passed on to the customer.

30 Day Guarantee
Our Promise to you is quite simple; The Ace of Clubs absolutely guarantees your complete satisfaction with the performance and benefits of our clubs for 30 days from the date of purchase. Our guarantee is what we say it is! This means no hidden small print! If you are unsatisfied with our service for any reason whatsoever you will get a store credit good for purchase of another item! If you are not satisfied, return the merchandise to us and we will exchange the purchase price according to the conditions stated below.
- Guarantee is valid on NEW base model individual and sets of irons, wood(s), wedge(s), driver(s), fairway wood(s), putter(s) and hybrid(s) purchased from The Ace of Clubs Golf only and does not apply to pre-owned/used clubs or clubs customers assemble from components. Combo sets with woods and irons combined (i.e., boxed sets, 3/8 sets, value sets) are excluded from the guarantee.
- Assembled golf clubs that are discontinued or on closeout are excluded from the guarantee.
- Custom club orders, where the clubs are built to non-standard specifications, are excluded from this offer. Any club altered from the original manufacturer’s specifications voids this offer. Bang and Bangomatic products are considered custom orders and are not a part of this program..
- Only clubs returned with normal wear and not permanently damaged or abused will be accepted under this policy (i.e., no pop-up marks, dings, chips, scratches etc)
- The Ace of Clubs reserves the right to modify this program without notification at any time.
- The Ace of Clubs 30 Day Guarantee is valid for domestic orders only.
- It is the customers responsibility to pay the cost of return shipping as well as the full value of the shipping of the exchange item, flat rate shipping will not apply to the exchange.
- All clubs found on the long drive and non-conforming drivers page are exempt from the guarantee.

The Ace of Clubs’s Return Policy
The Ace of Clubs will exchange or refund merchandise purchased through our catalog or website within 30 days of product receipt, accompanied by the original sales receipt and in new, unused condition. The customer will pay for freight on all non-defective merchandise. No returns will be accepted without prior Return Authorization from The Ace of Clubs Golf. Please call our customer service department at 909-606-6400 or email sales@TheAceofClubs.com for a Return Authorization Number. If you email The Ace of Clubs for a RA number you must submit a reason for the return. The Return Authorization number is used to efficiently process your order after we have received the merchandise back in our warehouse. The RA number is valid 10 days from the date issued.

The customer is responsible for all shipping costs and associated expenses of return merchandise including golf components, tools, accessories and assembled golf clubs. If your original order was subject to the 'flat rate' shipping benefit, that means that The Ace of Clubs paid for a portion of the shipment. Upon returning an item, that portion over and above the flat rate amount that was not originally charged to the customer will not be refunded. The refund amount will be the amount of the product only, less the full shipping cost whether the full shipping cost was initially charged to you or not.
Customers wishing to return assembled base model or upgraded The Ace of Clubs custom golf clubs must first view our 30 Day Satisfaction Guarantee policy here. Customers are responsible for all associated shipping costs to return base model or upgraded custom golf clubs not covered under the One Year Manufacturer’s Warranty. The Ace of Clubs Golf will not accept returns on items in the case of customer induced pop-up marks, dings, chips, tire marks, deep scratches, unusual rusting or  bent shafts.

Return Shipping
All returned shipments must be accompanied by the original or a copy of the original invoice or packing list.
Customers are responsible for shipping all returned merchandise back to The Ace of Clubs. Customers are requested to appropriately pack the returned items in the original box and use adequate packing material. All returns must be shipped freight prepaid.
The Ace of Clubs Golf will give store credit only on all approved returned items. The Ace of Clubs will not issue a credit on the same credit card as the original purchase.

Exceptions and Exclusions
No COD return shipments will be accepted. All claims for shortages must be made within 10 days of product receipt. Goods returned for any reason other than defective merchandise or as a result of an incorrect shipment will be handled on a case by case basis. Only goods which have been purchased within the 12 months period of the returned date will be accepted. The goods must be returned in the same condition as they were shipped or no store credit will be issued. No returns are accepted for any sale items or items which have been closed out by the Seller. Customers wishing to return assembled base model or upgraded The Ace of Clubs custom golf clubs must first view our 30 Day Satisfaction Guarantee policy here.

Merchandise not available for return include: Assembled Boxed Sets, Closeouts, Golf Bags, Headcovers, Pre-owned Golf Clubs, Golf Balls, Component Clubs assembled by the customer, Books, Videos and Software, Free or Promotional Goods or Personalized items. These items are covered under our One Year Manufacturer’s Warranty.

While we can replace damaged or defective merchandise, The Ace of Clubs Golf will replace your damaged/defective item with the same item or one of equal value. In order to get exactly what you want as quickly as possible, simply return the unwanted item for store credit and place a new order for the item you want. The customer is responsible for all shipping costs and associated expenses of return merchandise including golf components, tools, accessories and assembled golf clubs.

International Returns
Merchandise shipped outside the continental United States is not covered under the 30 Day Guarantee but is covered under One Year Manufacturers Warranty. The customer is solely responsible for any and all duties, taxes, shipping charges, or other brokerage fees. Please contact customer service at 909-606-6400 or email sales@TheAceofClubs.com for questions.

Warranty Claims/Defective Returns
The Ace of Clubs Golf warranty’s all products for one year from point of original purchase. Warranty claims are subject to the discretion of The Ace of Clubs Golf. Any Defective product may be returned anytime within one year of purchase. Please contact The Ace of Clubs prior to returning any merchandise for warranty or defective consideration. Any product that shows evidence of abuse or misuse is not covered. The customer is responsible for all shipping costs and associated expenses of return merchandise including golf components, tools, accessories and assembled golf clubs.

Shortages
Orders may ship in multiple cartons and may arrive days apart, so check your packing slip before calling us to report a shortage. All claims for shortages must be made with the carrier within 10 days of the invoice date.

How to Return Merchandise
Please follow these instructions to return your merchandise: To return an item, The Ace of Clubs requests that you use your original shipping carton (if possible). Returns and Exchanges can not be processed without first receiving a Return Authorization (RA) number from The Ace of Clubs Golf. The RA number is used to efficiently process your return after we have received the merchandise back in our warehouse.

Please follow these instructions:
1. Please try to re-use your original shipping carton. Place the returned items in your original shipping carton with appropriate packing material. The customer is responsible for all shipping costs and associated expenses of return merchandise including golf components, tools, accessories and assembled golf clubs. The Ace of Clubs Golf will not cover the return shipping costs on any golf components, tools, accessories and assembled golf clubs only on defective or damaged items. The Ace of Clubs Golf will not accept returns on items in the case of customer induced pop-up marks, dings, chips, tire marks, deep scratches, unusual rusting or bent or broken shafts. Please call customer service at 909-606-6400 for any questions regarding our return policy.
2. Please include the original or a copy of the original packing slip, and note the reason for your return, and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, phone number, the order number and your The Ace of Clubs Customer Number (if applicable), and the reason for the return or exchange.
3. Wrap the package securely and send it to the following address:

The Ace of Clubs Golf
Returns Department
14643 Meadowsweet Dr.
Corona, CA 92822

PLEASE NOTE: Improperly packaged items returned by customer to The Ace of Clubs (not enough packing material, shoddy boxes, not enough tape on box, etc.) will not be credited by The Ace of Clubs Golf. Please take care in packaging your returned products to The Ace of Clubs Golf. We will make sure your return is taken care of in a timely manner and your account is properly credited. We cannot refund your original shipping charges

ADDRESS CORRECTION FEES & OTHER MISC. SHIPPING CHARGES

The Ace of Clubs is not responsible for fees charged by Fedex, UPS, Post Office or other shippers in instances where the customer provides The Ace of Clubs with incorrect ship to or bill to address information (Street, City, State, Zip Code, residential or business, etc.). Shipper correction fees will be the responsibility of the customer and the customer will therefore be charged for such fees.

These correction fees are applicable on orders generated from the following sources: internet, email, regular postal mail, fax, edi, or other electronic means.

Orders placed over the telephone are exempt from the above stated correction fees.

Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, please contact The Ace of Clubs Customer Service:

Phone: 909-606-6400